Processing takes 1-3 BUSINESS days (Mon-Fri). After your order has been shipped it takes 1-5 business days for it to arrive. Shipping days are SATURDAYS!!! Please keep this in mind before asking any questions about your order. I am not responsible for lost or damaged packages. Once your order has been shipped it is no longer in my care or my responsibility. If there are any questions about your order, please EMAIL firstname.lastname@example.org
We do our best to ship every as soon as possible, pending unforeseen circumstances with our shipping clients, or suppliers.
Please note that processing time does not include the shipping time after your order is relinquished to our shipper.
When placing your order please factor this additional time for your order to be processed, prepared, shipped and delivered.
If your order is occasion/time sensitive we recommend ordering a minimum of 7 business days before the date you need to receive your order by.
All items are shipped USPS with flat rate $3.50 shipping on all domestic orders. We are not responsible for any lost or damaged orders in shipping, if you would like to add insurance to your order it is an additional $4.00 to cover up to $100 worth of product.
returns and exchanges
Due to the hand crafted and hygienic nature of the products, we can not accept returns on any purchases made. If for any reason you are unsatisfied, contact us as soon as possible, so that we may attempt to come to a resolution. We want all of our customers to be happy with their purchase.
By purchasing from us you acknowledge that you have read our terms and agreements, including but not limited to the knowledge that we (nellabellacollection.com and any subsidiary or employee) are not responsible for lost or delayed shipments, in the event of the address being incorrectly entered by you (the customer) you assume all responsibility of loss or delay. We are also not responsible for damages in transit or stolen packages. We ship all items priority mail for both fast and safe delivery. You are automatically insured for the full cost of your purchase; so should loss, theft or damage occur you can file an insurance claim with the shipping company at their discretion.
In the event a charge-back is issued from your purchase you will become ineligible to purchase from us in the future. Any attempts to purchase will be immediately refunded and goods will not be shipped.